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Why I Should Practice What I Preach


6 Sept, 2012 - I was feeling pretty cocky. You see, it's not often that my week runs like clockwork. 

By Tuesday I had submitted a Press Release, by Wednesday I had written a really informative piece on Travel Insurance & Pre-Existing Conditions - so good that I was inspied to highlight it in a Newsletter - and by Thursday I had completed an article for a new website for women. Cool!

The Newsletter on Travel Insurance & Pre-Existing Conditions really hit a chord with my database. Peter suffered a heart attack in 2005, and since then, Travel & Medical insurance has been a bit tricky. As a result, it's a subject that we know well. And no sooner did I send out the Newsletter that I received a reply from a lady called Gail.

"Hey, Victoria, I'm traveling soon and I have a pre-exisiting condition. Don't know where to start looking for Travel & Medical insurance. Can you help?"

"Sure, Gail! The paperwork's at my fingertips.", I replied with confidence..... or was it.

My guts plummeted -- it just dawned on me that I didn't remember seeing ANY travel insurance paperwork with out travel documents. The worst part was we were due to fly out of Australia for the United States in less than a week's time. All of a sudden, I felt like a fraud. Mortified, I tell you! Wasn't I the one who continually told my database to plan ahead for their travels? To be organized, and never EVER forget about Travel & Medical Insurance?

Putting Gail's email on hold, I shot out of my seat like a rocket, locked my studio door and bolted up the stairs to our home. Marching through the front door, I called out to Peter in a panic, "Luv, do you have our travel insurance?!"

"Sweetheart, you're the travel expert.", he said, deftly volleying the problem right back at me, eyes scanning a financial report on his laptop screen. "That's why I let you handle all that stuff."

Racing upstairs to our bedroom, I combed through our travel folder: Tickets, tick. Passports, tick. Visas, tick. Itinerary, tick. Car rental, tick. Hotel bookings, tick. 

NO TRAVEL INSURANCE!

"Peter, I don't know where it is!! Was it still current after the last trip??!", I cried, with my voice rising on par with my nerves.

"Vic, just give the company a call and ask them to forward you a copy.", he said.

"But I don't even have a policy number that I can quote!", I cried, starting to slightly lose it.

"Don't worry, they'll ask you a few security questions. Now I'm in the middle of something here so you're going to have to handle it." Peter said, eyes never leaving the screen.

Swearing under my breath, I called the insurance company in question.

"Do you have the policy number, ma'am?", Samantha asked me.

"No I don't."

"Do you have the date when the policy was taken out?"

"No, sorry, I don't have that either."

"Do you at least remember the year and the month?" Samantha was REALLY starting to annoy me.

"Look, as I said when I called, I don't have anything! Is there any way you can ask me some security questions to at least verify who we are?", I asked, trying my best to remain calm.

20 minutes later, after verifying our full names, home address, dates of birth, email addresses, and taking stabs at the approximate year the cover would have been taken out, she finally found our policy. She quickly forwarded us both a copy - yes, it was still current - which we printed out without fail. PHEW! Thank you, Samantha!

And so it was with certainty that I was able to pass our travel & medical insurance on to Gail. If she only knew how she saved our bacon!

Moral of the story: Do practice what I preach, even if I occassionally dont!

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Posted by Victoria Ugarte on 6th September, 2012 | Trackbacks
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